If you are not completely satisfied with any unused item, for any reason, simply return it within 30 days from invoice date for a refund or exchange, whichever you prefer. Products 30 days or older will not be accepted for return or exchange. Used or incomplete returns can not be accepted, since we only sell new unused merchandise. Special or custom order items also will not be accepted. Please keep all boxes, warranties and owners manuals. They are very important in the event of merchandise is damaged, becomes defective or needs to be returned.
The quality of every product manufactured by Kirk Enterprises is fully guaranteed to the original owner for five years from purchase date. The G1 gimbal head has a 10 year warranty. If a KES-manufactured product fails because of a manufacturing or material defect, we will repair it or replace it at our option.
Please call KES Customer Support at 260-665-3670 Monday to Friday before returning any product.
All products sold by KES carry the full Manufacturer's Warranty, including those specially modified by KES, such as certain tripods and ball heads. Call KES Customer Support at 260-665-3670 Monday to Friday for more information.